Developing a Healthy Obsession with Customers

Obsession:  An idea or thought that continually preoccupies or intrudes on a person’s mind While obsession can be counterproductive, and at worst, unhealthy, an organization’s obsession with its customers can actually serve as a healthy foundation for innovation.  “Customer obsession” is really about consistently listening to and observing people as a way to understand and […]

Develop a Growth Strategy “By People, For People”

In our last post we discussed the importance of an employee engagement strategy and described a human-centered design (HCD) process to develop such a strategy that will “stick.”  This month, we demonstrate how design principles can be applied to refresh a core business activity:  developing a growth strategy. HCD approaches are based on the principle […]

Designing an Engaged Workforce

Whitepaper – Designing an Engaged Workforce Building and sustaining a culture of high performance requires an engaged workforce. According to research conducted by Harvard Business Review Analytics in 2013, “a highly engaged workforce can increase innovation, productivity, and bottom-line performance while reducing costs related to hiring and retention in highly competitive talent markets.” The evidence […]